Bilingual Case Manager supporting community health outcomes through outreach and resource coordination in Florida. Focused on managing social determinants of health and improving member care.
About the role
- Contact Centre Specialist II focusing on client credit card operations at CIBC. Assisting clients by providing information and solutions for their banking needs.
Responsibilities
- First point of contact for clients regarding credit cards
- Assist clients with credit card operations and inquiries
- Obtain complete information on client issues and summarize facts
- Support best practices by providing information and solutions
- Collaborate to find solutions that ease the banking experience
Requirements
- Bilingual in French and English
- Ability to work independently as an Agent @ Home
- Ability to engage with clients and provide exceptional client experience
- Strong knowledge of CIBC systems and products
- Ability to work flexible hours within shift schedule (Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM)
- Must reside within a 2 hour radius of the CIBC Tower in Downtown Montreal
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Paid day off dedicated for growth and development (Purpose Day)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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