Emergency Assistance Bilingual Attendant at Localiza&Co responsible for providing information and resolving customer inquiries via phone. Maintaining service level agreements for customer satisfaction in a sustainable mobility environment.
Responsibilities
Answer customer phone calls, providing information, clarifications, and logging incidents, with the goal of resolving questions and outstanding issues within deadlines established by SLAs (service level agreements), contributing to customer satisfaction.
Requirements
High school diploma (completed secondary education)
Intermediate/Advanced Spanish
Intermediate/Advanced English
Familiarity with the Sales Navigator system
Benefits
Profit sharing
Food allowance
Meal voucher
Health insurance
Dental plan
Gympass
Private pension plan
Commuting allowance
Allya
Unlimited access to courses at Localiza University
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