Consumer Care Consultant at Coloplast handling customer inquiries via phone and email in German. Join an international team in Szczecin with flexible working hours.
Responsibilities
Attend to inbound and outbound telephone calls in accordance with standard operating procedures
Answering the e-mails from the patients
Ensuring that deadlines and Service Level Agreements are met
Providing a high-quality level of customer care
Managing data in Salesforce system
Participation in various projects pointed out by management
Building positive working relationships with internal and external stakeholders
Requirements
Min. 1 year of experience in a customer service environment
Knowledge of German (min. B2)
Knowledge of English (min. B1)
Knowledge of Microsoft Office tools
Availability to travel 3-4 times per year (visits in Coloplast Hamburg office)
Ability to work one day per week between 09.00-17.00 other days: 08.00-16.00
Ability to work with tight deadlines
Ability to plan and prioritize tasks
Ability to collaborate within and across teams
Benefits
Fixed-term contract for 1 year with a possibility to be prolonged.
Remote work possibilities
Flexible working hours, Mon-Fri
International work environment with Scandinavian culture
Opportunity to use and develop foreign languages in daily work
Fantastic work atmosphere full of respect and partnership
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