Senior Consultant managing teams and advising clients on complex organizational strategies at YCAP - GROUP. Engage in training and commercial activities within a dynamic and supportive environment.
About the role
- Consumer Care Consultant at Coloplast handling customer inquiries via phone and email in German. Join an international team in Szczecin with flexible working hours.
Responsibilities
- Attend to inbound and outbound telephone calls in accordance with standard operating procedures
- Answering the e-mails from the patients
- Ensuring that deadlines and Service Level Agreements are met
- Providing a high-quality level of customer care
- Managing data in Salesforce system
- Participation in various projects pointed out by management
- Building positive working relationships with internal and external stakeholders
Requirements
- Min. 1 year of experience in a customer service environment
- Knowledge of German (min. B2)
- Knowledge of English (min. B1)
- Knowledge of Microsoft Office tools
- Availability to travel 3-4 times per year (visits in Coloplast Hamburg office)
- Ability to work one day per week between 09.00-17.00 other days: 08.00-16.00
- Ability to work with tight deadlines
- Ability to plan and prioritize tasks
- Ability to collaborate within and across teams
Benefits
- Fixed-term contract for 1 year with a possibility to be prolonged.
- Remote work possibilities
- Flexible working hours, Mon-Fri
- International work environment with Scandinavian culture
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Internal trainings
- Great company events
- Sports card
- Private medical care
- Restaurant card
- Holiday bonus and occasional cards
- Modern workplace
- No dress code zone
- Delicious coffee and fresh fruits
- Transportation co-funding
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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