Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
About the role
- International Assignment Consultant overseeing relocation activities for global clients. Delivering exceptional service throughout the international assignment process while ensuring compliance with client policies.
Responsibilities
- Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
- Provide impeccable customer service to assignee and their family
- Coordinate the delivery of services and manage vendors as dictated by client policy
- Counsel employees to the best utilization of program benefits
- Demonstrate sound knowledge of products and services
- Dealing with Client’s employees on a day to day basis in accordance with their policy
- Deliver the International Relocation products and services to the employee
- Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
- Participate in special projects as needed, including client presentations and client/supplier training
- Identify growth opportunities and refer it to the Account Management Team
- Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
- To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
- Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
- Demonstrate knowledge of policy and programs in all interactions with client
- Recommend enhancements to client policy, dependant on the client you are working with.
- Evaluate client policy and recommend revisions and customization as appropriate
- Provide consultative expertise regarding industry best practices and program administration
- Research information to assist clients in the development of new and existing international policies and compensation programs.
- Develop and maintain all pertinent records and ad hoc reports for management review and decision making
- Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
- Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
- Ensure 100% accuracy and data integrity in all Cartus systems
- Maintain compliance with Cartus’ core values, practices, and standards
- Assist with the development and training of Train new internal personnel
Requirements
- Related business experience in the customer service or relocation field required
- Business experience in a highly pressurized customer service environment
- Demonstrated analytical and process skills are a minimum requirement
- High level of accuracy and process orientation required
- Bilingual and/or expatriate experience desirable
- Computer Literacy MS Office, Excel to an intermediate level
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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