Lead and strengthen the development of governance and control activities to help monitor and track regulatory compliance issues across Compliance.
Become an eGRC subject matter expert to provide support/assistance to Compliance Units in navigating the Issues Management workflow (i.e., MERLIN).
Lead the update of the Enterprise Regulatory Compliance Issues Management Procedures to ensure alignment with the Enterprise Issues Management Framework and Issues Management Standard.
Lead the creation and maintenance of job aids, guidance material, process maps, etc. that support issue identification, assessment, remediation, and closure.
Develop and enhance oversight processes to monitor the health and effectiveness of control environments across business lines.
Contribute to the development of escalation criteria and reporting thresholds to ensure timely visibility of significant risks and control gaps to senior leaders.
Conduct deep dives and investigations into reporting results to determine failure in controls and/or repeat offenders.
Support Regulatory Compliance Management assessment activities and provide analysis into regulatory compliance issues for the Global Chief Compliance Officer Opinion.
Support communication and training on issues management and the closure of findings against the Compliance Issues Management Program.
Support ad hoc transformation changes and projects/tasks as required.
Prepare summaries, presentations, briefing notes, and other documentation to report on the status of the Compliance program.
Represent CGO as a specialist on internal or external committees and interact with control functions within the organization.
Participate in/manages regulatory examinations and external/internal audits with respect to requests for information regarding CGO portfolio.
Requirements
Undergraduate degree or equivalent work experience
7+ years of experience
Preferred: Must have work experience in Compliance, Legal, Risk Management, Technology, or Internal Audit
Excellent communication skills including written and verbal skills– must be comfortable presenting in front of executives and large audiences.
Self-starter, ability to lead, plan, execute, and deliver under minimal supervision.
Knowledge of the Issues Management module in MERLIN is a plus.
Interest in data and drawing out insights and themes.
Proven relationship management skills and must be a strong team player.
Flexibility to quickly adapt to changing and ambiguous initiatives or requirements.
Ability to exercise sound judgment in making decisions.
Demonstrate analytical and problem-solving skills to think critically and make informed recommendations.
Must be highly organized and have excellent time management.
Creative in solutioning with a strong attention to detail.
Proficient in MS Office Applications (specifically Excel, PowerPoint, and Visio).
Undergraduate or post graduate degree
A minimum of 4 years of relevant work experience (post-degree)
Benefits
base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
health and well-being benefits
savings and retirement programs
paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
banking benefits and discounts
career development, training and onboarding, mentoring, online learning platform
reward and recognition
competitive benefits plan
Job title
Compliance, Issue Management and Governance Manager
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