Handling and managing the most complex claims in Major Litigation Unit at CNA Insurance. Requires technical expertise in assessing risk and ability to present resolution plan to management.
Responsibilities
Manages an inventory of the most complex commercial claims, which are generally multi-year and have very significant loss exposure
Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
Verifies coverage, sets and manages timely and adequate reserves
Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
Drives the resolution of claims by collaborating with internal and external business partners
Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources
Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed
Prepares and presents high profile, complex information to senior leadership
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
Mentors, guides, develops and delivers training to less experienced Claim Professionals
Requirements
Bachelor's degree with Master's preferred in a related discipline or equivalent
Typically a minimum ten years of relevant experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience
Professional designations are highly encouraged (e.g. CPCU)
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
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