DH
Dalmata HospitalityDirecteur d'hôtel
Directeur d'hôtel overseeing daily management and operations of Première Classe hotel in Nantes - Saint Herblain. Responsible for team leadership and customer experience optimization.
About the role
- Manages an inventory of the most complex commercial claims, which are generally multi-year and have very significant loss exposure
- Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
- Verifies coverage, sets and manages timely and adequate reserves
- Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
- Drives the resolution of claims by collaborating with internal and external business partners
- Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources
- Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
- Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed
- Prepares and presents high profile, complex information to senior leadership
- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
- Mentors, guides, develops and delivers training to less experienced Claim Professionals
Requirements
- Bachelor's degree with Master's preferred in a related discipline or equivalent
- Typically a minimum ten years of relevant experience
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Advanced negotiation experience
- Professional designations are highly encouraged (e.g. CPCU)
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
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