Community Engagement Experiential Marketing Manager at T - Mobile enhancing brand visibility and strength community ties through strategic local events and partnerships.
About the role
- Community Management Intern focused on growing gaming communities and supporting player experiences for a gaming company. Engaging with players and helping to resolve issues while gathering feedback.
Responsibilities
- Assist players with game features and functionality throughout their experience.
- Respond to player inquiries promptly and accurately.
- Record and track relevant customer data.
- Communicate feature requests and effective workarounds to team members.
- Relay user needs and solutions to support product development.
- Inform players about new features and updates.
- Follow up with players to ensure technical issues are resolved.
- Collect player feedback and share insights with the Product team.
- Engage with players across social platforms (public posts and private messages).
- Monitor social media trends that could benefit our brands.
- Support the team in creating content for our social channels
Requirements
- Currently studying Business, Marketing, Communications, or related fields.
- Fluent in English and Portuguese.
- Strong communication and problem-solving skills.
- Customer-focused mindset.
- Ability to multitask and stay organized.
- Analytical thinking and attention to detail.
Benefits
- Competitive compensation
- Flexible benefits
- Career development support
- Casual work environment and dress code
- Relaxation area stocked with snacks, fruit, and drinks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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