Hybrid Community Management Intern

Posted 3 months ago

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About the role

  • Community Management Intern focused on growing gaming communities and supporting player experiences for a gaming company. Engaging with players and helping to resolve issues while gathering feedback.

Responsibilities

  • Assist players with game features and functionality throughout their experience.
  • Respond to player inquiries promptly and accurately.
  • Record and track relevant customer data.
  • Communicate feature requests and effective workarounds to team members.
  • Relay user needs and solutions to support product development.
  • Inform players about new features and updates.
  • Follow up with players to ensure technical issues are resolved.
  • Collect player feedback and share insights with the Product team.
  • Engage with players across social platforms (public posts and private messages).
  • Monitor social media trends that could benefit our brands.
  • Support the team in creating content for our social channels

Requirements

  • Currently studying Business, Marketing, Communications, or related fields.
  • Fluent in English and Portuguese.
  • Strong communication and problem-solving skills.
  • Customer-focused mindset.
  • Ability to multitask and stay organized.
  • Analytical thinking and attention to detail.

Benefits

  • Competitive compensation
  • Flexible benefits
  • Career development support
  • Casual work environment and dress code
  • Relaxation area stocked with snacks, fruit, and drinks.

Job title

Community Management Intern

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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