AI
Aleph Group, IncTechnical Product Manager
Technical Product Manager at Aleph shaping product strategy for ad platforms. Collaborate with teams to enhance operational efficiency and user experience for critical internal systems.
About the role
- Serve as the primary technical product owner for Salesforce CRM, including system administration, customization, workflow optimization, and user adoption.
- Ensure data integrity across Salesforce and integrated systems, establishing best practices for consistent, accurate, and reliable data management.
- Develop and standardize sales reporting, analytics, and forecasting to provide actionable insights to sales leadership and commercial teams.
- Design and implement dashboards and reports that track key commercial KPIs.
- Partner with IT to manage integrations between CRM (Salesforce) and ERP systems to ensure seamless data flow and cross-platform reporting.
- Troubleshoot ERP/CRM data issues and coordinate resolutions to minimize impact on sales operations.
- Support pipeline management and deal flow optimization by implementing CRM best practices and automation.
- Identify opportunities to leverage technology, automation, and process improvements to streamline commercial workflows.
- Collaborate with Marketing, Finance, Technical Support, Product Management, and IT to align reporting and strategic initiatives.
- Provide user training, resources, and support to ensure successful Salesforce adoption across the commercial organization.
- Contribute to strategic planning and budgeting by delivering accurate sales forecasts, market trend analysis, and customer insights.
Requirements
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required
- MBA or advanced degree preferred
- 8-10 years experience in sales operations or commercial analytics
- Salesforce Administrator Certification preferred
- Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training
- Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent
- Demonstrated track record of process improvement and driving operational efficiencies
- Ability to multitask, perform consistently under pressure, and meet deadlines
- Strong interpersonal and communication skills with the ability to effectively interface across multiple departments
- Self-motivated, proactive, and capable of independent decision-making
Benefits
- Flexible Time Off and holidays
- Employer covers 75% of the base medical plan with buy-up options
- EAP (employee assistance program)
- Employer-paid dental
- Employer-paid vision
- Employer-paid $25,000 life/AD&D policy
- Paid parental leave
- 401(k) retirement plan with a 4% match
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