Hybrid Commercial Operations Specialist – Technical Product Owner

at Watchmaker Genomics

• Job title: Commercial Operations Specialist – Technical Product Owner
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $100,000 - $130,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, Tableau
• Location requirements: Hybrid, Boulder, United States

About the role

• Technical Product Owner for Salesforce at Watchmaker Genomics. Optimizing commercial operations through data integrity, reporting, and cross-functional collaboration.

Responsibilities

• Serve as the primary technical product owner for Salesforce CRM, including system administration, customization, workflow optimization, and user adoption.
• Ensure data integrity across Salesforce and integrated systems, establishing best practices for consistent, accurate, and reliable data management.
• Develop and standardize sales reporting, analytics, and forecasting to provide actionable insights to sales leadership and commercial teams.
• Design and implement dashboards and reports that track key commercial KPIs.
• Partner with IT to manage integrations between CRM (Salesforce) and ERP systems to ensure seamless data flow and cross-platform reporting.
• Troubleshoot ERP/CRM data issues and coordinate resolutions to minimize impact on sales operations.
• Support pipeline management and deal flow optimization by implementing CRM best practices and automation.
• Identify opportunities to leverage technology, automation, and process improvements to streamline commercial workflows.
• Collaborate with Marketing, Finance, Technical Support, Product Management, and IT to align reporting and strategic initiatives.
• Provide user training, resources, and support to ensure successful Salesforce adoption across the commercial organization.
• Contribute to strategic planning and budgeting by delivering accurate sales forecasts, market trend analysis, and customer insights.

Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required
• MBA or advanced degree preferred
• 8-10 years experience in sales operations or commercial analytics
• Salesforce Administrator Certification preferred
• Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training
• Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent
• Demonstrated track record of process improvement and driving operational efficiencies
• Ability to multitask, perform consistently under pressure, and meet deadlines
• Strong interpersonal and communication skills with the ability to effectively interface across multiple departments
• Self-motivated, proactive, and capable of independent decision-making

Benefits

• Flexible Time Off and holidays
• Employer covers 75% of the base medical plan with buy-up options
• EAP (employee assistance program)
• Employer-paid dental
• Employer-paid vision
• Employer-paid $25,000 life/AD&D policy
• Paid parental leave
• 401(k) retirement plan with a 4% match