Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Collections Specialist managing overdue payments and negotiating resolutions for Journey Capital's clients. Working closely with the Director of Collections in a dynamic, team-oriented environment
Responsibilities
- Monitor accounts to identify overdue payments by conducting weekly reviews of Accounts Receivable (AR)
- Investigate the reasons for delinquency, reconcile accounts, and work cooperatively with our clients to negotiate resolutions
- Minimize bad debt exposure by achieving targets to reduce delinquent accounts and maintain aging at an acceptable level
- Restructure or revise payment terms, recommend deferments, and negotiate settlement agreements using independent judgment within established limits
- Conduct collection campaigns for each client that consist of emails, phone calls, and standard mail correspondence
- Maintain accurate record-keeping and reporting on collection activities
- Communicate regularly with management on the status of accounts and escalations
- Provide customer service regarding collection issues
- Perform other assigned tasks and duties necessary to support the Collections Department
Requirements
- A minimum of 2 years of collections or accounts receivable experience
- A bachelor’s degree (preferred)
- Excellent diplomacy, negotiation, organizational, and information management skills
- Strong verbal and written communication skills, in French and English
- A strong understanding of Microsoft Word and Excel
- A good understanding of credit
- Strong analytical skills
- Experience in skip tracing (an asset)
- Excellent teamwork and team-building skills
- Strong organizational skills, self-discipline, and the ability to work independently in a dynamic, fast-paced environment
- The ability to read and interpret client communications
- The ability to prioritize and manage various tasks
Benefits
- Competitive compensation
- Flexible work schedule
- Remote or in-office work
- Personalized benefits program
- $1,500 for professional training and classes
- Free English or French tutoring classes
- Free gym access
- Free coffee & snacks
- Regular events & team building activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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