Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
About the role
- Collections Specialist handling consumer collections and billing problem resolutions at Financeit. Utilizing negotiation skills and administrative tasks for effective collections operations.
Responsibilities
- Confirm the right party is reached to facilitate credit recovery discussions.
- Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment.
- Overcome stalls and objections by suggesting solutions for debt payment.
- Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
- Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
- Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates.
- Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency.
- Advise management regarding collection strategy effectiveness for various portfolios when required.
- Help resolve higher level disputes when required.
Requirements
- A minimum of 2 years of experience in consumer Collections.
- Knowledge and experience in Collections with reference to third party collections and legal recovery preferred.
- Advanced Proficiency in Speaking, Reading and Writing French will be an advantage.
- Comfortable working with technology and adapting to new systems and tools.
- Critical thinking skills with the ability to make sound decisions.
- Strong negotiating and conflict management skills with the ability to problem solve effectively.
- Ability to multi-task effectively in a fast-paced environment.
- Results oriented, proactively seeks solutions and takes actions.
- Positive attitude, highly motivated, and ability to work well independently and in a team environment.
- Availability to work between the hours of 9:00am and 9:00 pm, as well as one Saturday per month, is required.
Benefits
- An award-winning culture with a collaborative & inclusive team.
- Competitive pay.
- Committed to flexible work arrangements, offering hybrid workplace options.
- In office massage, meditation & workout sessions.
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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