Hybrid Collections Specialist – 6m Contract

Posted 2 weeks ago

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About the role

  • Confirm the right party is reached to facilitate credit recovery discussions.
  • Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment.
  • Overcome stalls and objections by suggesting solutions for debt payment.
  • Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
  • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
  • Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates.
  • Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency.
  • Advise management regarding collection strategy effectiveness for various portfolios when required.
  • Help resolve higher level disputes when required.

Requirements

  • A minimum of 2 years of experience in consumer Collections.
  • Knowledge and experience in Collections with reference to third party collections and legal recovery preferred.
  • Advanced Proficiency in Speaking, Reading and Writing French will be an advantage.
  • Comfortable working with technology and adapting to new systems and tools.
  • Critical thinking skills with the ability to make sound decisions.
  • Strong negotiating and conflict management skills with the ability to problem solve effectively.
  • Ability to multi-task effectively in a fast-paced environment.
  • Results oriented, proactively seeks solutions and takes actions.
  • Positive attitude, highly motivated, and ability to work well independently and in a team environment.
  • Availability to work between the hours of 9:00am and 9:00 pm, as well as one Saturday per month, is required.

Benefits

  • An award-winning culture with a collaborative & inclusive team.
  • Competitive pay.
  • Committed to flexible work arrangements, offering hybrid workplace options.
  • In office massage, meditation & workout sessions.
  • Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.

Job title

Collections Specialist – 6m Contract

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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