AVP leading ACH Operations initiatives at MUFG, overseeing process improvements and risk mitigation in payments. Collaborating with stakeholders to enhance ACH processing and operational efficiency.
About the role
- Client Operations Officer at Svea Bank developing customer relationships with retailers and handling inquiries. Proactive customer support and daily credit assessments enhance business relations.
Responsibilities
- Ansvara för ett antal butiker/handlare som är kunder hos affärsområdet
- Vara den huvudsakliga kontaktytan för dina kunder och arbeta aktivt för att vidareutveckla och stärka den affärsmässiga relationen
- Be om feedback samt fungera rådgivande för kunden
- Sköta den dagliga kreditbedömningen på butikernas/handlarnas konsumenter
- Stötta och besvara frågor gällande våra produkter och tjänster inom finansierings- och betallösningar
- Besvara och åtgärda inkommande frågor från kunder i samtliga kanaler (telefon och epost)
- Förbereda, leda och protokollföra kundbesök, kundmöten och avstämningar
- Arbeta proaktivt genom att löpande ta kontakt med kunder för att följa upp samarbetet
Requirements
- Erfarenhet från roll såsom innesäljare, frontoffice eller annat service- och kundfokuserat yrke där du varit initiativtagande till kundkontakt
- God vana av att hantera datorn och telefonen som arbetsredskap
- Officepaketet, i synnerhet Excel
- Flytande kunskaper i svenska och engelska i både tal och skrift
Benefits
- worklife balance
- mångfald
- delaktighet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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