Customer Growth Manager ensuring optimal use of JUPUS for existing clients. Identifying additional potentials and supporting retention strategies through strategic discussions.
About the role
- Client Growth Manager focused on translating insights into clear strategies for growth. Responsible for developing client-product fit maps and coordinating client growth strategies.
Responsibilities
- Diseñar y mantener el Discovery estandarizado de clientes por vertical.
- Preparar y consolidar Health-checks mensuales de clientes clave (riesgos y oportunidades).
- Desarrollar Client–Product Fit Maps para identificar clientes prioritarios para adopción de productos.
- Desarrollar y coordinar estrategias de crecimiento para clientes.
- Generar sugerencias tácticas para AMs y Head of Accounts basadas en data y oportunidades.
- Centralizar insights de clientes (Radar de Clientes) y conectarlos con el área de Growth.
- Proveer inputs claros (data + narrativa) para iniciativas de producto y desarrollo de cuentas.
- Liderar clients que necesiten una profunda mirada de negocio. Entender, sugerir y aplicar acciones tácticas que generen crecimiento en el negocio del cliente. Mentalidad Growth.
Requirements
- 2–4 años de experiencia en consultoría, agencias digitales, customer success o roles analíticos.
- Conocimiento de métricas de negocio digital (CAC, LTV, ROI, churn, ARPU).
- Capacidad para traducir análisis en acciones tácticas concretas.
- Excelentes habilidades de síntesis y comunicación ejecutiva (saber explicar en 1 slide).
- Manejo intermedio de Excel/Sheets; noción de BI o dashboards.
- Mentalidad de crecimiento: ambición, curiosidad y ganas de construir procesos desde cero.
- Educación: Estudiantes avanzados o recibidos en Administración de Empresas, Economía, Comercialización, Marketing.
Benefits
- Serás parte de un equipo que está redefiniendo el área más estratégica de la compañía.
- Exposición con dirección y clientes top.
- Autonomía para proponer frameworks y procesos propios.
- Curva de aprendizaje rápida, con espacio real de impacto.
- Cultura ágil, sin burocracia, en una compañía con ambición de crecer.
Job title
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