Hybrid Client Director

at OAK'S LAB

• Job title: Client Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Prague, Czech

About the role

• Client Director at OAK’S LAB managing US client relationships and driving business growth. Building trust with stakeholders and leading strategic initiatives in a hybrid setting.

Responsibilities

• Take full ownership of a portfolio of US clients across startup and scaleup stages.
• Serve as the primary management contact from OAK’S LAB, building deep, trusted relationships with founders, executives, and product leaders.
• Drive renewals, expansions, and upsells that create mutual long-term value.
• Develop a deep understanding of each client’s business goals, ensuring OAK’S LAB is positioned as a long-term strategic partner.
• Maintain visibility into client satisfaction to ensure top-tier retention and NPS scores.
• Own revenue and retention targets for your accounts.
• Work with the COO to structure contracts, pricing models, and budgets.
• Partner with the CEO and sales team on closing new business opportunities.
• Lead high-stakes proposal processes from start to close.
• Collaborate closely with Product, Design, and Engineering leadership to ensure client feedback informs ongoing delivery improvements.
• Participate in internal product syncs, providing insights into client goals, risks, and opportunities.
• Support delivery teams in strategic communication with clients.
• Advise clients on how to further leverage OAK’S LAB’s capabilities to achieve business outcomes.
• Represent OAK’S LAB as a trusted advisor at regular management check-ins, alongside important workshops and key milestone meetings.

Requirements

• 5+ years of experience in client management, sales, or consulting roles at a digital product agency, software consultancy, or tech firm.
• Proven record of expanding client accounts and exceeding growth targets.
• Solid understanding of the software product development lifecycle, from discovery to delivery.
• Strong commercial acumen with experience managing revenue, renewals, and budgets.
• Confidence in leading negotiations in contracts, pricing, and long-term partnerships.
• Ability to think strategically about how technology can unlock business value.
• Exceptional communication skills, with the ability to engage confidently with senior stakeholders.
• Naturally persuasive with the ability to balance diplomacy with commercial assertiveness.
• Exceptional relationship builder who earns trust quickly and fosters long-term partnerships.
• Comfortable collaborating with cross-functional teams across product, design, and engineering.
• Highly organized, bringing clarity and structure to complex client relationships.
• Strong project management skills, able to assign, track, and follow up on key tasks to ensure accountability and execution.
• Brings order and focus to dynamic environments, ensuring both client expectations and internal priorities stay aligned.
• Confident in guiding delivery teams, making sure responsibilities are clear and actions are completed on time.
• Strong analytical mindset with data-driven decision-making.
• Energized by fast-paced entrepreneurial environments.
• Proactive problem solver who takes initiative and doesn’t wait for direction.

Benefits

• Flexible working hours
• Hybrid working environment
• 26 days off + 1 additional day for every year working with OAK’S LAB (capped at 30 days)
• Top-of-the-line MacBook and hardware budget
• Budget to spend on your growth (books, courses, conferences)
• Free English lessons
• Team bonding, happy hours, online games, annual offsite trips
• Outside of work activity clubs (yoga, traveling, football, tennis, etc.)
• Snacks and drinks in the office, weekly lunch, monthly breakfast
• Landmark office right on Old Town Square (dog-friendly)