DH
Dalmata HospitalityDirecteur d'hôtel
Directeur d'hôtel overseeing daily management and operations of Première Classe hotel in Nantes - Saint Herblain. Responsible for team leadership and customer experience optimization.
About the role
- Take full ownership of a portfolio of US clients across startup and scaleup stages.
- Serve as the primary management contact from OAK’S LAB, building deep, trusted relationships with founders, executives, and product leaders.
- Drive renewals, expansions, and upsells that create mutual long-term value.
- Develop a deep understanding of each client’s business goals, ensuring OAK’S LAB is positioned as a long-term strategic partner.
- Maintain visibility into client satisfaction to ensure top-tier retention and NPS scores.
- Own revenue and retention targets for your accounts.
- Work with the COO to structure contracts, pricing models, and budgets.
- Partner with the CEO and sales team on closing new business opportunities.
- Lead high-stakes proposal processes from start to close.
- Collaborate closely with Product, Design, and Engineering leadership to ensure client feedback informs ongoing delivery improvements.
- Participate in internal product syncs, providing insights into client goals, risks, and opportunities.
- Support delivery teams in strategic communication with clients.
- Advise clients on how to further leverage OAK’S LAB’s capabilities to achieve business outcomes.
- Represent OAK’S LAB as a trusted advisor at regular management check-ins, alongside important workshops and key milestone meetings.
Requirements
- 5+ years of experience in client management, sales, or consulting roles at a digital product agency, software consultancy, or tech firm.
- Proven record of expanding client accounts and exceeding growth targets.
- Solid understanding of the software product development lifecycle, from discovery to delivery.
- Strong commercial acumen with experience managing revenue, renewals, and budgets.
- Confidence in leading negotiations in contracts, pricing, and long-term partnerships.
- Ability to think strategically about how technology can unlock business value.
- Exceptional communication skills, with the ability to engage confidently with senior stakeholders.
- Naturally persuasive with the ability to balance diplomacy with commercial assertiveness.
- Exceptional relationship builder who earns trust quickly and fosters long-term partnerships.
- Comfortable collaborating with cross-functional teams across product, design, and engineering.
- Highly organized, bringing clarity and structure to complex client relationships.
- Strong project management skills, able to assign, track, and follow up on key tasks to ensure accountability and execution.
- Brings order and focus to dynamic environments, ensuring both client expectations and internal priorities stay aligned.
- Confident in guiding delivery teams, making sure responsibilities are clear and actions are completed on time.
- Strong analytical mindset with data-driven decision-making.
- Energized by fast-paced entrepreneurial environments.
- Proactive problem solver who takes initiative and doesn’t wait for direction.
Benefits
- Flexible working hours
- Hybrid working environment
- 26 days off + 1 additional day for every year working with OAK’S LAB (capped at 30 days)
- Top-of-the-line MacBook and hardware budget
- Budget to spend on your growth (books, courses, conferences)
- Free English lessons
- Team bonding, happy hours, online games, annual offsite trips
- Outside of work activity clubs (yoga, traveling, football, tennis, etc.)
- Snacks and drinks in the office, weekly lunch, monthly breakfast
- Landmark office right on Old Town Square (dog-friendly)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
LC
La CompassionDirector of an Elderly Care Facility
Directing an establishment for elderly care in Digne - Les - Bains with a focus on quality service and management. Overseeing daily operations, staffing, and resident care in a non - profit organization.
LC
La CompassionHealthcare Facility Director
Directeur d'établissement de santé pour l'Association La Compassion, gérant la qualité de service dans un EHPAD à Domfront. Responsable de la gestion administrative, budgétaire et humaine de l'établissement dans un environnement dynamique.
MC
Menasha CorporationSenior Director, Information Technology
Senior Director leading enterprise data & analytics initiatives at Menasha Corporation. Driving digital innovation in packaging and supply chain operations with a focus on data governance and analytics.
OH
Option Care HealthDirector of Nursing
Director of Nursing overseeing nursing operations for home infusion care with a large healthcare provider. Ensuring compliance and quality patient care across multiple locations within California.
PP
Positively PartnersDirector of Social Enterprise
Director of Social Enterprise at Project Place, leading initiatives for dignified employment pathways. Overseeing social enterprises and cultivating partnerships for sustainable impact.
Associate Director responsible for programmatic strategy and performance oversight at GALE. Leading cross - functional collaboration to drive innovative programmatic solutions.
Senior Director leading the Global Partner Program at Omnissa, driving revenue growth through partner ecosystems. Transforming strategies and enhancing partner engagement in a dynamic SaaS environment.
LF
Love FinanceProduct Director
Director of Product driving fintech product strategy for B2B and B2C solutions. Leading product teams at Love Finance to empower UK businesses with innovative finance solutions.
As Associate Director of Global Signal Management at Sandoz, you'll manage external teams detecting safety signals. Drive process improvements and compliance in pharmacovigilance practices.