Bilingual Chat Specialist joining CIBC's Chat & Social Media Contact Centre team. Supporting strategic objectives and ensuring optimal client experience through online and mobile banking channels.
Responsibilities
Join CIBC’s Chat & Social Media Contact Centre team
Support the Contact Centre strategic objectives
Ensure an optimal client experience when using online and mobile banking channels
Respond to customer inquiries, complaints, guidance and troubleshooting
Requirements
Experience in having a typing speed of at least 50 WPM
Fluency in French and English
Ability to work independently in a private and quiet workspace
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate
Problem Solving skills
Client Service Skills
Multitasking abilities
Benefits
Competitive salary
Incentive pay
Banking benefits
Benefits program*
Defined benefit pension plan*
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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