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About the role
- Change Manager supporting or leading business change projects at Phoenix Group in Edinburgh office. Ensuring delivery within scope, time, and budget while shaping change approaches independently.
Responsibilities
- Scope projects and define objectives, deliverables, and success measures.
- Produce clear, high-quality documentation (plans, risks, actions, decisions).
- Manage stakeholders and keep sponsors informed throughout the project.
- Operate within governance frameworks to track risks and issues.
- Apply and share change management tools and best practices.
- Lead or support continuous improvement initiatives.
- Represent Customer Office on steering groups as needed.
- Influence and build relationships across teams without direct authority.
- Navigate tight deadlines, limited resources, and competing priorities.
Requirements
- Proven experience leading people-focused change (not IT-focused).
- Strong communication and stakeholder engagement skills.
- Deep knowledge of change management principles.
- Ability to manage conflicting priorities and guide diverse teams.
- Experience delivering business readiness plans across functions.
- APMG Change Management or similar qualification (Agile, PRINCE2, Lean).
- Experience in regulated, customer-focused environments.
- Familiarity with Agile and Waterfall methodologies.
Benefits
- up to £52,700 pro-rata depending on experience plus 8% bonus up to 16%
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Job title
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