Senior Product Manager at QS shaping student and partner journeys. Focusing on engagement, conversion, and retention for higher education products.
About the role
- CFC Product Owner managing engagement platform to support pharmaceutical representatives globally. Collaborating with stakeholders to enhance CFC experience and align with business objectives.
Responsibilities
- Define and continuously evolve a multi-year engagement roadmap for CFC technology enhancements, balancing strategic vision with operational feasibility
- Build and sustain strong partnerships with commercial and technology teams to align on strategic objectives, influence technology direction, and ensure shared accountability for outcomes
- Serve as the voice of the business by deeply comprehending the CFC experience; oversee the creation and refinement of user personas, user stories, and journey maps to inform product strategy and design
- Oversee agile ceremonies and governance to ensure backlog prioritization reflects strategic goals; guide cross-functional teams through iterative delivery cycles to accelerate time-to-value
- Partner closely with UX/Design, Engineering, and Operations to drive end-to-end delivery of new capabilities—from ideation through deployment—ensuring seamless execution and measurable impact
- Establish and maintain robust metrics to evaluate the business impact of enhancements; use insights to inform future investment decisions and continuous improvement
- Promote a strong product mindset across teams; reinforce best practices, roles, and responsibilities to foster a high-performing, customer-centric culture
- Ensure consistent and transparent communication of product strategy, progress, and outcomes across all levels of the organization
- Manage and track the team’s budget
- Maintain knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner to evaluate technology
- Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs
- Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures
Requirements
- BA Required; MBA or equivalent Master’s-level education preferred
- Extensive experience in Product management, product owner or other related product roles
- Extensive experience in the Life Sciences industry in areas closely related to SFA/CRM tooling, ideally working for/ closely with a top 10 pharma company
- Comprehension of product philosophies, team structure, roles and responsibilities
- Experienced with agile ways of working and all stages of the product development lifecycle from idea to delivery
- Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams
- Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery
- Excellent stakeholder management skills and working in a matrixed environment
- Self-motivated with demonstrated ability to execute with speed and high quality
- Demonstrated business acumen strong analytical skills and mindset
- Role model for the PFE values (Courage, Excellence, Equity, Joy)
- Strong communication, writing, presentation and influencing skills
- Ability to thrive under pressure, take accountability and to meet deadlines
- Discretion and trustworthiness in dealing with confidential information
- Flexibility to work across global time zones.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Disability support
- Trusting workplace culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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