CFC Product Owner managing engagement platform to support pharmaceutical representatives globally. Collaborating with stakeholders to enhance CFC experience and align with business objectives.
Responsibilities
Define and continuously evolve a multi-year engagement roadmap for CFC technology enhancements, balancing strategic vision with operational feasibility
Build and sustain strong partnerships with commercial and technology teams to align on strategic objectives, influence technology direction, and ensure shared accountability for outcomes
Serve as the voice of the business by deeply comprehending the CFC experience; oversee the creation and refinement of user personas, user stories, and journey maps to inform product strategy and design
Oversee agile ceremonies and governance to ensure backlog prioritization reflects strategic goals; guide cross-functional teams through iterative delivery cycles to accelerate time-to-value
Partner closely with UX/Design, Engineering, and Operations to drive end-to-end delivery of new capabilities—from ideation through deployment—ensuring seamless execution and measurable impact
Establish and maintain robust metrics to evaluate the business impact of enhancements; use insights to inform future investment decisions and continuous improvement
Promote a strong product mindset across teams; reinforce best practices, roles, and responsibilities to foster a high-performing, customer-centric culture
Ensure consistent and transparent communication of product strategy, progress, and outcomes across all levels of the organization
Manage and track the team’s budget
Maintain knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner to evaluate technology
Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs
Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures
Requirements
BA Required; MBA or equivalent Master’s-level education preferred
Extensive experience in Product management, product owner or other related product roles
Extensive experience in the Life Sciences industry in areas closely related to SFA/CRM tooling, ideally working for/ closely with a top 10 pharma company
Comprehension of product philosophies, team structure, roles and responsibilities
Experienced with agile ways of working and all stages of the product development lifecycle from idea to delivery
Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams
Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery
Excellent stakeholder management skills and working in a matrixed environment
Self-motivated with demonstrated ability to execute with speed and high quality
Demonstrated business acumen strong analytical skills and mindset
Role model for the PFE values (Courage, Excellence, Equity, Joy)
Strong communication, writing, presentation and influencing skills
Ability to thrive under pressure, take accountability and to meet deadlines
Discretion and trustworthiness in dealing with confidential information
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