Hybrid Case Manager, Resident Support

at South Middlesex Opportunity Council (SMOC)

• Job title: Case Manager, Resident Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $0 - $20 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Springfield, United States

About the role

• Case Manager providing resident support and triage case management services for clients in Springfield, MA. Engaging with diverse clients to maintain housing placement and enhance self-sufficiency.

Responsibilities

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
• Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
• Establish an Individualized Service Plan with required individuals and as needed.
• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
• Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
• Support tenants in financial literacy and planning through educational workshops and information/referral.
• Maintain up to date case notes, telephone contact log and referrals to community based services.
• Enter all client data into the required database(s) on a daily basis.
• Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
• Assist the Property Manager, to ensure operational readiness for new properties.
• Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Requirements

• Bachelor's degree or a minimum of CDAC and 3 years experience in related field.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bi-lingual preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.