Conducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members
Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area
Consults with case managers, supervisors, medical directors and/or other health programs using a holistic approach, to overcome barriers to meeting goals and objectives
Presents cases at case conferences to obtain a multidisciplinary review in order to achieve optimal outcomes
Identifies and escalates quality of care issues through established channels
Demonstrates negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs
Delivers influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
Requirements
Candidate must reside in DuPage or Cook IL or surrounding areas; preferably Bloomingdale, Roselle, or Glendale Heights
Must possess reliable transportation and be willing and able to travel up to 50-75% of the time to meet with members face to face in DuPage and Cook County, IL
Minimum 2 years of experience in behavioral health, social services or human services field
Minimum 2 years of case management experience
Case management and discharge planning experience preferred
Managed care experience preferred
Microsoft Office experience preferred
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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