Hybrid Care Manager

at Erie Family Health Centers

• Job title: Care Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $22 - $26 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Chicago, United States

About the role

• Care Manager for Erie Family Health Centers responsible for outreach and care coordination. Collaborating with health care teams to conduct assessments and manage patient needs.

Responsibilities

• Conducts outreach to complete between 90-120 health risk assessments per month.
• Conducts successful outreach to 120 disease management eligible or enrolled per month.
• Collaborates with Erie’s Licensed Care Managers (LCMs), Transitions of Care (TOC) team, the Social Drivers of Health (SDOH), Health Promotions, and all other patient program team members to provide care coordination services and link with best fit program for patient needs.
• Documents care team communication, resulting action steps, and activities in Erie’s electronic health record (Epic) for all participating patients, aligned with Erie and CARES Act standards (e.g., no medical jargon, etc.).
• Documents all activities in additional external system as required/appropriate.

Requirements

• High School diploma or equivalent required
• Preferred: Community Health Worker training
• Bachelor’s degree
• At least 1 year of experience in community-based organizations, safety net settings, or with vulnerable population required
• One year of customer service experience, preferably in a health care setting.
• Experience conducting patient assessments preferred.
• Phone-based outreach experience preferred.
• Experience identifying, referring to, and working with community-based organizations preferred.
• Experience with health system navigation and patient education preferred.
• Managed care, care management, or care coordination experience or exposure preferred.
• Strong computer skills required: expert in Microsoft Office, Excel and ability to learn to expert level other electronic databases (Epic electronic medical record system, etc.).
• Attentive to detail required
• Strong interpersonal and oral communication skills required.
• Comfort using phone-based translation services required.

Benefits

• Medical
• Dental
• Vision
• Life and Disability Insurance
• Flexible Spending (FSA) for Health Care or Childcare
• Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays.
• Competitive salary, annual merit increases, plus room for growth and career advancement.