Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Care Management Extender supporting Medicaid-enrolled families in North Carolina. Engaging with community partners and navigating the CFSP Foster Care program in the field.
Responsibilities
- Engage in general outreach, engagement, and follow-up with members and their caregivers
- Support care managers as they advocate for foster parents and other caregivers
- Coordinate services and appointments, such as wellness reminders
- Assist the care manager in assessing and addressing unmet health-related needs
Requirements
- Requires a HS diploma or equivalent and a minimum 2 years of related experience
- Lived experience that provides valuable insights
- Peer Support Certification is preferred
- Excellent skills in maintaining professionalism and effective communication
- Strong capacity to collaborate effectively within a team environment
Benefits
- Sign-on Bonus - $2,500
- Health insurance
- 401(k) + match
- Paid Time Off
- Wellness programs
- Financial education resources
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