Hybrid Call Chaperone Analyst – MS

Posted 2 months ago

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About the role

  • Call Chaperone Analyst at ACA Group monitoring calls between clients and experts. Responsible for ensuring compliance and preparing call summaries with a flexible part-time schedule.

Responsibilities

  • Monitor scheduled calls between ACA’s clients and experts in various fields.
  • Conduct pre-call diligence, keeping detailed notes, identifying potential issues, and escalating items of interest as needed.
  • Prepare written summaries of each call that may be submitted to clients.

Requirements

  • Some college and/or professional work experience
  • Proficiency with Microsoft Office applications, Adobe Acrobat, and the Internet
  • Research and writing experience (preferred)
  • Compliance oversight experience (any industry) (preferred)
  • Customer service experience (preferred)

Benefits

  • Part-time employees are eligible for paid time off as well as a flexible work environment.
  • You’ll also be granted time off for designated ACA Paid Holidays, and other forms of leaves of absence when needed to support your physical, financial, and emotional well-being.

Job title

Call Chaperone Analyst – MS

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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