About the role

  • Gather, analyze, understand, and document requirements and business cases
  • Lead meetings and workshops with customers to understand project objectives and requirements
  • Specify Product features that are Market suitable; specify particular customizations where appropriate
  • Create high level solution designs
  • Identify and assess potential alternate solutions leveraging existing Product capabilities, where possible
  • Bring clarity to complex business problems and communicate concepts in a meaningful and concise way
  • Create user documentation that explains how features work
  • Lead walkthrough training sessions to explain solutions to internal and external users
  • Provide Subject Matter Expertise for Sweda’s products
  • Help with acceptance testing and delivery of software features and releases, as needed
  • Help analyze defects for validity against design and specification; provide solution options when necessary
  • Support customer testing and integration phases of software releases, if needed
  • Assist with creating and executing product deployment and communication plans
  • Assist with developing and documenting Product standards
  • Assist with process improvements
  • Deliver 100% customer satisfaction

Requirements

  • Post-secondary education in Computer Science, Information Systems, or related technical field, or related qualifying work experience
  • Education or certifications in Business or Systems Analysis or similar, or related qualifying work experience
  • 3-5 years of experience spanning needs analysis, creating and documenting requirements, specifications, and solution designs in a software development environment, working hands-on with customer users and Development and QA groups on end-to-end feature development
  • Innate ability to uncover and understand business needs and map to functional requirements
  • Demonstrable history of successfully delivering product features and project deliverables
  • Experience with Retail Point of Sale or Supply Chain software and Business environments
  • Experience working in vendor-side software Product and Service delivery
  • Excellent presentation, customer facing, and communication skills both verbal and written
  • Good business acumen
  • Good knowledge of the traditional software lifecycle as well as agile/hybrid methodologies
  • Proficiency in Microsoft Office Suite including Visio, PowerPoint, and presentation tools
  • Experience with SQL, databases, scripting languages, application troubleshooting
  • English and French, as we have English-speaking and French-speaking customers, partners, and suppliers, and the person in this position may occasionally need to communicate in both languages.

Benefits

  • Comprehensive benefit package
  • Additional “Perks”
  • Professional development opportunities

Job title

Business Systems Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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