System Administrator responsible for Windows systems and applications at GRÜN Software Group. Collaborating across departments and providing 2nd - Level support, ensuring system efficiency.
About the role
- Business Systems Analyst at Sweda Canada developing Retail Point of Sale software solutions. Responsible for requirements gathering, documentation, and training for software features.
Responsibilities
- Gather, analyze, understand, and document requirements and business cases
- Lead meetings and workshops with customers to understand project objectives and requirements
- Specify Product features that are Market suitable; specify particular customizations where appropriate
- Create high level solution designs
- Identify and assess potential alternate solutions leveraging existing Product capabilities, where possible
- Bring clarity to complex business problems and communicate concepts in a meaningful and concise way
- Create user documentation that explains how features work
- Lead walkthrough training sessions to explain solutions to internal and external users
- Provide Subject Matter Expertise for Sweda’s products
- Help with acceptance testing and delivery of software features and releases, as needed
- Help analyze defects for validity against design and specification; provide solution options when necessary
- Support customer testing and integration phases of software releases, if needed
- Assist with creating and executing product deployment and communication plans
- Assist with developing and documenting Product standards
- Assist with process improvements
- Deliver 100% customer satisfaction
Requirements
- Post-secondary education in Computer Science, Information Systems, or related technical field, or related qualifying work experience
- Education or certifications in Business or Systems Analysis or similar, or related qualifying work experience
- 3-5 years of experience spanning needs analysis, creating and documenting requirements, specifications, and solution designs in a software development environment, working hands-on with customer users and Development and QA groups on end-to-end feature development
- Innate ability to uncover and understand business needs and map to functional requirements
- Demonstrable history of successfully delivering product features and project deliverables
- Experience with Retail Point of Sale or Supply Chain software and Business environments
- Experience working in vendor-side software Product and Service delivery
- Excellent presentation, customer facing, and communication skills both verbal and written
- Good business acumen
- Good knowledge of the traditional software lifecycle as well as agile/hybrid methodologies
- Proficiency in Microsoft Office Suite including Visio, PowerPoint, and presentation tools
- Experience with SQL, databases, scripting languages, application troubleshooting
- English and French, as we have English-speaking and French-speaking customers, partners, and suppliers, and the person in this position may occasionally need to communicate in both languages.
Benefits
- Comprehensive benefit package
- Additional “Perks”
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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