Business Control Manager overseeing the risk and control environment at Bank of America. Leading performance excellence and QA practices across Client Protection.
Responsibilities
Leads the assessment of the design and effectiveness of the risk and control environment
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Be accountable for the strategy, development, improvement and execution of a program that will drive performance excellence for employees and managers across all lines of business in Client Protection
Partner with line of business executives, site leaders, and LOB program execution leads to understand variability
Requirements
3-5 years process design or program management experience
Strong ownership skills to understand need and act quickly
Excellent written and oral communication skills
Strong analytical skills and experience with data management, reporting
Proven experience in program management, process design, and/or leading or supporting a team(s) or line of business
Leadership skills and proven experience leading projects or programs with multiple stakeholders
Proficiency in day-to-day risk identification and mitigation
Proficiency in standard Microsoft Office (Word, Power Point, Excel)
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