AN
Banking Consultant at ANZ meeting customers’ banking needs and educating them on financial solutions. Delivering high customer service standards in a collaborative branch environment.
About the role
- Deliver high-quality training to new and existing customers on MRI’s Revenues & Benefits software.
- Conduct on-site and remote consultancy, including data checking, software configuration, and go-live support.
- Provide subject matter expertise in Council Tax and/or Business Rates, guiding clients through challenging scenarios and system improvements.
- Support customers with data cleansing, data extraction (e.g., for Freedom of Information requests), and the preparation of management returns.
- Lead or contribute to the planning and execution of software conversions and upgrades.
- Assist in the creation and delivery of end-of-year process webinars, seminars, and documentation.
- Investigate customer-reported issues in detail, provide resolutions or workarounds, and communicate updates effectively.
- Produce bespoke reports and insights using your knowledge of system architecture and database structures.
- Maintain and improve customer-facing training and reference documentation.
- Collaborate with internal teams, including development and support, to escalate and resolve technical issues.
Requirements
- Minimum of 3 years’ experience working with Council Tax or Business Rates software, preferably MRI (formerly Academy / Capita One).
- Strong understanding of local government revenue processes and regulatory requirements.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication abilities.
- Ability to work both independently and as part of a collaborative, cross-functional team.
- Capable of managing multiple projects while meeting deadlines and maintaining high quality.
- Technically minded, with experience in system interfaces and database reporting.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Experience delivering software training and user workshops.
- Knowledge of public sector data standards and audit/compliance frameworks.
- Familiarity with SQL or data query/reporting tools.
- An enthusiastic, proactive approach to client engagement.
- Proven ability to build and maintain strong client relationships.
- Willingness to travel across the UK when required.
Benefits
- Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of 'Flex Time Off' to be used whenever and however you choose!
- An attractive Bonus scheme that rewards you for the hard work you do.
- Income Protection Plans give you the peace of mind you deserve.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
SA
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