Customer Solutions Analyst providing technical support to SiteMinder customers. Engaging with global clients to enhance customer satisfaction through effective troubleshooting and support.
About the role
- Business Analyst translating business needs into data-driven insights. Supporting multiple teams with report development and data analysis at CSC Generation.
Responsibilities
- Develop and validate queries, detect data issues, and generate reports to support business teams.
- Provide financial data support, including invoice reconciliation and demand/shipping performance reporting.
- Build and maintain dashboards and reporting tools for real-time business performance monitoring.
- Conduct analyses to support marketing campaigns, customer behavior insights, and loyalty program evaluations.
- Collaborate with data engineering to enhance datasets, data pipelines, and system integrations.
- Design and automate reporting processes using Python, SQL, and BI tools.
- Address cross-functional data requests and deliver on special projects such as vendor performance, SKU analysis, and event sales reporting.
- Analyze and track email marketing performance and customer acquisition strategies.
Requirements
- Strong proficiency in SQL and Python
- Hands-on experience building and maintaining dashboards and reports (Looker Studio, QuickSight, Excel).
- Practical skills in automation and ETL processes, including n8n and AWS Glue.
- Familiarity with e-commerce operations and analytics platforms, especially GA4 (Google Analytics 4) and cloud data warehouses (BigQuery).
- Excellent communication skills, with a focus on data quality, maintainability, and cross-functional collaboration.
Benefits
- Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
- AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
- Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
- Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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