Business Analyst - Support responsible for addressing client needs and driving process improvement initiatives at Octal Philippines Inc. Analyzing business processes and enhancing user experience.
Responsibilities
- Leading and supporting New Product Development (NPD) and lifecycle enhancements;
- Collaborating with Product Managers to elicit, define, and refine business and technical requirements;
- Championing the voice of the customer throughout the delivery process;
- Applying Design Thinking principles to enhance customer experience in product design;
- Ensuring business requirements, including both functional and non-functional requirements are clear, prioritized, and traceable for delivery teams;
- Mapping stakeholders, user journeys, problem statements, and opportunities into tangible outcomes;
- Driving the qualitative and timely delivery of business requirements using SAFe methodology and prioritization techniques such as MoSCoW and WSJF;
- Coordinating traceability throughout project execution, ensuring compliance and risk mitigation;
- Continuously improving business analysis practices;
- Supporting service transformation and commercialization initiatives across the organization.
Requirements
- Proven experience in New Product Development (NPD) and product lifecycle enhancements;
- Strong background in process mapping, stakeholder analysis, and customer journey design;
- Familiarity with IT methodologies or frameworks such as ITIL (a plus);
- Hands-on experience with Agile, and tools like Jira/Confluence;
- Excellent communication skills and fluency in English;
- Experience working closely with Product Managers and cross-functional teams;
- Ability to simplify complex concepts and drive clarity across diverse stakeholder groups.
Benefits
- Premium medical package
- Lunch Tickets & Pluxee Card
- Bookster subscription
- 13th salary and yearly bonuses
- Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational
- A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities
- Flexible working program and openness to remote work
- Collaborative mindset – employees shape their own benefits, tools, team events and internal practices
- Diverse opportunities in Software Development with international exposure
- Flexibility to choose projects aligned with your career path and technical goals
- Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud)
- Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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