Business Analyst I implementing changes to channel applications supporting TELUS and Koodo. Coordinating testing efforts and managing system releases in a fast - paced environment.
About the role
- Business Analyst for Dynamics 365 at NEORIS, responsible for designing workflows and improving business processes. Collaborate with stakeholders to develop solutions in a hybrid environment based in São Paulo.
Responsibilities
- Design CRM workflows and business processes using BPMN/UML mapped to Dynamics 365
- Develop functional specifications, user stories, and test cases; validate features through UAT
- Lead end-to-end CRM implementation projects, managing scope, timelines, and risks
- Act as a trusted advisor to stakeholders, facilitating workshops and aligning expectations
- Analyze existing processes and implement improvements to enhance business efficiency
- Support change management initiatives and coordinate training to drive user adoption
Requirements
- 3+ years of experience in CRM consulting or business analysis with a focus on Dynamics 365
- Strong ability to translate business requirements into high-value CRM solutions
- Experience leading cross-functional teams in Agile environments
- Advanced English (B2/C1) — essential for international collaboration. Excellent communication skills with stakeholders at all organizational levels
- Hybrid work model — São Paulo
Benefits
- Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside
- Private Pension Plan: Future financial planning with supplementary retirement contributions
- Health Plan: High-quality medical coverage for you and your legal dependents
- Dental Plan: Comprehensive dental care with an extensive provider network
- Life Insurance: Protection and security for you and your loved ones
- English/Spanish Lessons: Support for ongoing language learning
- Wellhub: Access to benefits and discounts for gyms and wellness programs
- Childcare Assistance: Financial support for early childhood education expenses
- Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
MH
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