IT Configuration Management Analyst focused on maintaining CMDB data accuracy in ServiceNow for ITSM processes. Working collaboratively to support CI lifecycle and governance activities.
About the role
- Business Analyst involved in Business Intelligence projects, conducting workshops and drafting functional specifications. Collaborating with project teams for testing and solution validation.
Responsibilities
- Participate in requirements-gathering and design workshops with the business owners (MOA)
- Develop functional specifications
- Prepare, organize, and execute qualification tests
- Monitor and provide support to business departments
- Write user and administrator guides
- Lead and coordinate the activities of the various project stakeholders
Requirements
- Master’s degree (equivalent to BAC+5) from an engineering school or university
- Strong analytical and synthesis skills
- Good written communication and interpersonal skills
Benefits
- Team-oriented work environment
- Meal vouchers (Ticket Restaurant)
- Complementary health insurance (mutuelle)
- 50% coverage of Navigo public transport pass
- Employee savings plan (PEE)
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