eServices Management Analyst supporting analysis and optimization of taxpayer service programs at State of Arizona. Collaborating with IT and vendors to drive continuous improvement initiatives.
About the role
- Business strategy analyst developing strategies and business intelligence for various initiatives. Analyzing organizational needs and delivering solutions with stakeholder collaboration.
Responsibilities
- Analyze costs, benefits, risks, constraints, business opportunities and stakeholder needs in terms of project scope, and identify, formalize and communicate needs and requirements
- Formalize objectives, help identify value for the organization and model business processes
- Work with users to develop solutions that are aligned with the business objectives, analyze impacts on the various stakeholders, identify prerequisites and internal dependencies, ensure a cross-sector vision of the solution and perform end-to-end requirements traceability
- Help develop testing strategies and acceptance testing plans, and support the business sector during solution rollout
- Help develop change management strategies and carry out related activities
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Knowledge of French is required
- Action oriented
- Ambiguity
- Customer Focus
- Differences
- Interpersonal Savvy
- Nimble learning
- Stakeholders
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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