Senior Business Analyst leading complex projects and engaging with executive stakeholders at Berkshire Hathaway GUARD Insurance Companies. Responsible for translating business needs into actionable solutions in a hybrid work setting.
SI
Hybrid eServices Management Analyst / Tax Analyst
Posted 4 hours ago
About the role
- eServices Management Analyst supporting analysis and optimization of taxpayer service programs at State of Arizona. Collaborating with IT and vendors to drive continuous improvement initiatives.
Responsibilities
- Analyze eServices programs, policies, procedures, and systems to improve efficiency
- Identify and eliminate non-value-added processes
- Act as liaison between IT teams, business users, and vendors
- Provide technical and functional support for internal and external customers
- Conduct management studies, reporting, and process improvement initiatives
- Support QA testing, system analysis, and data validation
- Prepare reports and present recommendations to leadership
- Ensure compliance with tax regulations, policies, and standards
Requirements
- Minimum 3 years of management analysis experience
- At least 1 year of tax-related service or administration experience
- Experience with customer service/technical support (internal and external)
- Strong analytical, problem-solving, and communication skills
- Bachelor’s degree in Business, Computer Information Systems, or related field (preferred)
- Experience with XML (Altova XMLSpy preferred)
- SQL (MS SQL Server Management Studio) experience (preferred)
- Azure DevOps experience (preferred)
- QA Testing experience (preferred)
Benefits
- Overtime available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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