AI
Aecon Group Inc.Bilingual EHS Director
Bilingual EHS Director driving EHS excellence and strategies in Aecon's civil infrastructure sector. Working collaboratively with leadership for safety and compliance across projects.
About the role
- Respond to customer or member inquiries regarding billing, account balances, refunds, certificates, plan details, products and services received through various communication channels;
- Assess needs and handle each request professionally, courteously and efficiently, while ensuring appropriate follow-up;
- Use internal systems to gather and provide any necessary information to ensure first-contact resolution;
- Track and record requests in the appropriate systems;
- Update certificate details when necessary and ensure appropriate follow-up (type of coverage, coverage amount, certificate cancellations, updating beneficiaries or contact information, underwriting requests to cancel coverage in replacement of a new one, bulk updates and/or bulk cancellations);
- Deliver consistently high-quality service, adhering to established processes as well as productivity and quality objectives (KPIs);
- Share ideas and observations to support continuous improvement;
- Keep product and service knowledge up to date and participate in ongoing development training.
Requirements
- Post-secondary diploma (preferred);
- Minimum of one year of customer service experience; call center, banking or insurance experience is considered an asset;
- Excellent active listening skills as well as strong verbal and written communication skills;
- Ability to explain decisions and procedures clearly, accurately and respectfully;
- Comfortable using multiple software applications and able to learn new ones quickly;
- Ability to manage multiple tasks simultaneously in a fast-paced environment;
- Strong team orientation and collaborative attitude;
- Proactive, self-directed and motivated by continuous learning;
- Adaptable and comfortable with change;
- Strong attention to detail;
- Bilingual (French and English) required.
Benefits
- Flexible work arrangements with monthly financial allowances to support your work-life balance;
- Generous starting paid time off, plus additional days off for each year of service;
- One paid volunteer day so you can spend time on a cause you care about;
- Paid personal and wellness days to support your overall well-being;
- Education assistance of up to $3,500 per year (subject to manager approval);
- Flexible health and wellness account (in addition to comprehensive prescription drug and dental coverage) to help cover a wide range of wellness services that matter to you;
- Up to 14% combined contributions to the RRSP matching program;
- Maternity/parental leave for families;
- Additional benefits and programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MT
McCarthy TétraultBilingual Coordinator, Trust Accounts
Bilingual Trust Account Coordinator at McCarthy Tétrault managing trust account operations and guiding related departments. Requires strong bilingual communication in French and English with a focus on trust management duties.
HA
Hyundai Motor AmericaBilingual Concierge Coordinator
Bilingual Concierge Coordinator at Genesis, ensuring high - quality guest experiences across channels. Managing communications and driving guest satisfaction through personalized service.
AH
Ascend HealthcareBilingual Associate Clinical Social Worker, ACSW
Bilingual Associate Clinical Social Worker providing counseling and therapy treatment through a hybrid model. Services will be provided to patients throughout California.
N(
North LA County Regional Center (NLACRC)Office Assistant II – Bilingual Spanish
Office Assistant II providing clerical and consumer services support at NLACRC, a nonprofit agency serving individuals with developmental disabilities in Southern California.
TC
TI Communities Bilingual Spanish Floating Leasing Consultant
Leasing Consultant creating community connections through engaging tours and the leasing process. Delivering exceptional customer experiences while showcasing community pride and engagement.
Bilingual Service Desk Agent providing technical support and assistance with customer incidents at SONDA. Supporting user needs and ensuring client satisfaction in a collaborative environment.
PT
Registered Nurse Care Manager supporting individuals with complex medical needs at Pair Team. Working remotely with occasional community visits to ensure high - quality care and support.
PT
Bilingual RN Care Manager supporting healthcare access for underserved populations in California. Working remotely with occasional community engagement and collaboration with interdisciplinary care teams.
FC
Fidelity CanadaBilingual Advisor, Service Center
Bilingual Advisor at Fidelity providing support to investment advisors and their clients across Canada. Ensuring exceptional service and communication in French and English.