Bilingual Fact Check Editor reviewing CNN stories for accuracy and fairness. Collaborating across departments to meet high standards of journalism.
About the role
- Customer Service Representative providing consistent service to clients through various communication channels. Ensuring professional handling of inquiries and maintaining knowledge of products and services.
Responsibilities
- Respond to customer or member inquiries regarding billing, account balances, refunds, certificates, plan details, products and services received through various communication channels;
- Assess needs and handle each request professionally, courteously and efficiently, while ensuring appropriate follow-up;
- Use internal systems to gather and provide any necessary information to ensure first-contact resolution;
- Track and record requests in the appropriate systems;
- Update certificate details when necessary and ensure appropriate follow-up (type of coverage, coverage amount, certificate cancellations, updating beneficiaries or contact information, underwriting requests to cancel coverage in replacement of a new one, bulk updates and/or bulk cancellations);
- Deliver consistently high-quality service, adhering to established processes as well as productivity and quality objectives (KPIs);
- Share ideas and observations to support continuous improvement;
- Keep product and service knowledge up to date and participate in ongoing development training.
Requirements
- Post-secondary diploma (preferred);
- Minimum of one year of customer service experience; call center, banking or insurance experience is considered an asset;
- Excellent active listening skills as well as strong verbal and written communication skills;
- Ability to explain decisions and procedures clearly, accurately and respectfully;
- Comfortable using multiple software applications and able to learn new ones quickly;
- Ability to manage multiple tasks simultaneously in a fast-paced environment;
- Strong team orientation and collaborative attitude;
- Proactive, self-directed and motivated by continuous learning;
- Adaptable and comfortable with change;
- Strong attention to detail;
- Bilingual (French and English) required.
Benefits
- Flexible work arrangements with monthly financial allowances to support your work-life balance;
- Generous starting paid time off, plus additional days off for each year of service;
- One paid volunteer day so you can spend time on a cause you care about;
- Paid personal and wellness days to support your overall well-being;
- Education assistance of up to $3,500 per year (subject to manager approval);
- Flexible health and wellness account (in addition to comprehensive prescription drug and dental coverage) to help cover a wide range of wellness services that matter to you;
- Up to 14% combined contributions to the RRSP matching program;
- Maternity/parental leave for families;
- Additional benefits and programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
School Crossing Supervisor ensuring child safety during school hours in Meadowbank for Transport for NSW. Engaging with the community and managing road safety for families and motorists.
Bilingual Behavior Technician providing one - on - one ABA services to children with Autism. Supporting Spanish - speaking families in a positive and nurturing environment.
Mobile Crisis Clinician providing essential psychiatric services to youth and families in emergency situations. Coordinate care with emergency services staff while providing evaluations and treatment.
Associate Roving Personal Banker needed at Wells Fargo to provide support across various branch locations. Role involves customer interactions, basic banking services, and collaboration with branch teams.
Bilingual Document Processing Specialist supporting legal documentation at McCarthy Tétrault. Preparing and correcting legal documents as part of a 24/7 team.
Relationship Banker engaging clients in various California locations to assist with transactions and financial solutions. Facilitating interactions through self - service resources at bank locations.
Veterinary Technician assisting non - profit veterinary care provider Emancipet with healthy pet services and spay/neuter surgeries. Compassionate individuals train to provide excellent medical care and community service.
Bilingual Customer Care Representative responding to customer queries about insurance benefits at Elevance Health. Perform basic job functions with assistance and maintain positive relationships with customers.
Community Health Worker serving as a liaison between patients and care teams in Reno, Nevada. Conducting outreach and helping patients navigate health services and social resources.