Supervisor Bilíngue ensuring efficient operational management processes and compliance at Allianz Partners. Managing costs, reports, and performance indicators with operational efficiency.
VL
Hybrid Bilingual Member Services Specialist
Posted 5 months ago
About the role
- Bilingual Member Services Specialist fostering relationships with veterinary practices. Supporting members with distribution services and healthcare resources for animals in the veterinary industry.
Responsibilities
- Pro-active practice visits to foster relationships with our members
- Regular travel required for management of geographical call cycle
- Serve as a voice for our members, bringing back field information to be utilized internally to better serve them
- Liaise with members and answer all questions and concerns efficiently and professionally
- Provide initial practice needs assessment and support plan to assist practices in goals
- Offer one-on-one consultations with practice owners and managers as requested
- Develop and facilitate workshops for member practices in both live and virtual formats
- Attend conferences and assist in staffing booths and providing live support
- Prepare and submit regular KPIs (key performance indicators)
- Maintain up to date records of field visits and practice consults
- Keep abreast of industry trends and developments
- Demonstrate a commitment to the organization's core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, and members
Requirements
- 5 years of direct experience in the veterinary industry
- Written and Verbal Communication Skills (English & French)
- Familiar with veterinary concepts, practices and procedures
- Extensive experience and judgment to plan and accomplish goals
- Excellent written/oral communication skills
- Excellent problem solving and decision making
- Organization/time management
- The ability to be flexible with hours and travel regularly
- The ability to establish and maintain professional networks and connections
- Knowledge of Practice Information Management Software’s (PIMS) an asset
Benefits
- 100% Employer paid Health and Dental Benefit premiums
- RRSP Top-up Program
- Paid Time off to Volunteer
- Pension Plan
- Competitive Salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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