CIBC Closing Specialist providing essential support to mortgage sales force and ensuring seamless closings. Collaborating with specialists, clients, and partners to meet funding targets.
VL
Hybrid Bilingual Member Services Specialist
Posted 2 months ago
About the role
- Bilingual Member Services Specialist fostering relationships with veterinary practices. Supporting members with distribution services and healthcare resources for animals in the veterinary industry.
Responsibilities
- Pro-active practice visits to foster relationships with our members
- Regular travel required for management of geographical call cycle
- Serve as a voice for our members, bringing back field information to be utilized internally to better serve them
- Liaise with members and answer all questions and concerns efficiently and professionally
- Provide initial practice needs assessment and support plan to assist practices in goals
- Offer one-on-one consultations with practice owners and managers as requested
- Develop and facilitate workshops for member practices in both live and virtual formats
- Attend conferences and assist in staffing booths and providing live support
- Prepare and submit regular KPIs (key performance indicators)
- Maintain up to date records of field visits and practice consults
- Keep abreast of industry trends and developments
- Demonstrate a commitment to the organization's core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, and members
Requirements
- 5 years of direct experience in the veterinary industry
- Written and Verbal Communication Skills (English & French)
- Familiar with veterinary concepts, practices and procedures
- Extensive experience and judgment to plan and accomplish goals
- Excellent written/oral communication skills
- Excellent problem solving and decision making
- Organization/time management
- The ability to be flexible with hours and travel regularly
- The ability to establish and maintain professional networks and connections
- Knowledge of Practice Information Management Software’s (PIMS) an asset
Benefits
- 100% Employer paid Health and Dental Benefit premiums
- RRSP Top-up Program
- Paid Time off to Volunteer
- Pension Plan
- Competitive Salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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