Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Requirements
Proven interpersonal, communication and problem resolution skills
Ability to build rapport while offering the right solutions for our clients while mitigating risk
Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST.
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role.
Bilingual Family Service Advisor at San Jacinto Funeral Home assisting families in sensitive times. Inspire and innovate to help families celebrate their loved ones' lives.
Bilingual Medical Office Assistant at The Providence Center greeting visitors and scheduling appointments. Responsible for demographic data collection, insurance verification, and supporting the Hispanic/Latino community.
Bilingual Family Nurse Practitioner delivering virtual care to underserved patients in Texas Medicaid program. Collaborating with a multidisciplinary team for comprehensive patient support.
Bilingual Will Call Clerk at 4over ensuring professional, timely processing of will call orders. Requires customer service skills and forklift certification in a dynamic work environment.
Bilingual Clinician providing counseling and support for substance use and mental health clients. Ensures whole - person care and advocates in the best interest of clients through coordination and collaboration.
Bilingual EHS Director driving EHS excellence and strategies in Aecon's civil infrastructure sector. Working collaboratively with leadership for safety and compliance across projects.
Bilingual Trust Account Coordinator at McCarthy Tétrault managing trust account operations and guiding related departments. Requires strong bilingual communication in French and English with a focus on trust management duties.
Bilingual Concierge Coordinator at Genesis, ensuring high - quality guest experiences across channels. Managing communications and driving guest satisfaction through personalized service.
Bilingual Associate Clinical Social Worker providing counseling and therapy treatment through a hybrid model. Services will be provided to patients throughout California.
Office Assistant II providing clerical and consumer services support at NLACRC, a nonprofit agency serving individuals with developmental disabilities in Southern California.