Provide executive leadership for Auto Physical Damage processes at USAA, overseeing strategies, investigations, and team development across various locations.
Responsibilities
Provides executive leadership and oversight for Auto Physical Damage process
Responsible for member service, accuracy of indemnity, expense management, employee engagement
Develops Auto Physical Damage strategies to support enterprise objectives
Leads virtual and office-based leaders across multiple geographic locations
Oversees Auto Physical Damage investigations, evaluations, settlements, and operations for auto claims
Acts as a strategic liaison between USAA and external partners
Monitors utilization and quality of auto physical damage third-party supply chain
Builds, develops, and leads a team of individual contributors and managers
Requirements
Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
10 years of progressive Physical Damage/Auto Claims related experience
6 years of people leadership experience
Comprehensive knowledge of automobile repair techniques, property and casualty insurance principles, coverage interpretations, adjustments procedures, and the law governing contracts and torts
Extensive knowledge of property and casualty products and services, risk, regulatory compliance, and regulations.
Benefits
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education assistance
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