Hybrid AVP, Emerging AI – Claims & Operations Data Science

Posted 3 months ago

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About the role

  • AVP leading Generative and Agentic AI solutions for Claims & Operations at The Hartford. Transforming customer journey by embedding AI capabilities to enhance outcomes and process.

Responsibilities

  • Develop and oversee multiple teams to develop, test, and maintain robust Generative and Agentic AI solutions across claim and customer service operations
  • Collaborate with business leaders and partners to understand their short and long-term goals, and develop, align and execute on the AI strategy and multi-year roadmap to meet those goals
  • Promote agile and iterative development through cross-functional teams to provide appropriate solutions to meet the business problem
  • Hire, lead and develop a team of asset owners, data engineers, data scientists and machine learning engineers
  • Provide thought leadership through education, identification of AI opportunities and advance a data-driven culture

Requirements

  • 10+ years of experience in Data Science, Analytic function or related field
  • 5+ years insurance experience successfully leading teams
  • 7+ years formal leadership responsibilities for a functional team(s)
  • Degree in Machine Learning, Data Science, Computer Science, Software Engineering or other similar analytical field
  • Subject matter expertise in Machine Learning techniques, prompt engineering, RAG, agentic frameworks, model evaluation, guardrail management, MLOps and model lifecycle management
  • Strong understanding of responsible AI practices, model risk management, governance frameworks, regulations
  • Proficiency with cloud platforms, preferably AWS or GCP, and their AI/ML ecosystems
  • Exceptional verbal/written communication skills; Must be able to communicate effectively at all levels across the organization
  • Ability to work autonomously, with a strong attention to detail and balance multiple priorities
  • Innovative. Seeks new and creative ways to approach analytical exercises and development projects

Benefits

  • Other rewards may include short-term or annual bonuses
  • long-term incentives
  • on-the-spot recognition

Job title

AVP, Emerging AI – Claims & Operations Data Science

Job type

Experience level

Lead

Salary

$182,400 - $273,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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