LE
AI Process Automation Manager leading initiatives in automation and AI solutions for defense networks. Collaborating with agile teams and driving impactful results in a remote role with occasional travel.
SA
Hybrid Associate Technical Support Consultant – RPA Operations Support, UiPath, Automation Anywhere
Posted 4 weeks ago
About the role
- Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
- Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
- Restart or re-trigger bots as needed and escalate critical issues to the development team.
- Update configuration files to support BOT scaling.
- Assist with bot scheduling in the Control Room and validate post-deployment execution.
- Assist with new client onboarding process.
- Raising support tickets in Jira & ServiceNow
- Proactively reviewing the emails and actively responding to address issues/de-escalate.
Requirements
- 1-3 years of experience
- Excellent verbal & written communications skills
- Excellent problem-solving skills and ability to troubleshoot.
- Basic understanding of Windows Servers
- Exposure on interaction with international clients (US preferred)
- Hands on experience on application/ product support
- Familiarity with the US healthcare industry and terminology.
- Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.
- Successful completion of a bachelor’s degree or relevant Technical / Business Experience
Benefits
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Remote/Hybrid Options)
- Peer-based incentive “Cheer” awards
- “All in to Win” bonus Program
- Tuition Reimbursement Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HF
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