Technical Solution Specialist at Euna Solutions supporting Enterprise Customer Programs. Engaging in customer implementations and configurations for the Euna Grants Powered by AmpliFund platform.
Responsibilities
Support Enterprise Customer Program needs
Provide support for customer specific configurations, troubleshooting, and implementation requests
Translate customer requirements into configured objects
Tracks and documents application of configuration requirements
Supports customer implementations
Augment Enterprise Customer Programs team resources for customer projects
Review and validate project-related configurations
Educate teams on the software
Support Customer Support needs
Interact with cross-functional teams in adherence to processes and to drive towards corporate goals
Requirements
Strong attention to detail with proven analytical and problem-solving skills
Experience with issue/defect tracking and change management tools
High degree of comfort with technology and CRM tools
Proficient in understanding written requirements, including use cases, supplementary specifications, and requirements traceability
Ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
Proficiency at managing and prioritizing several client accounts and deadlines simultaneously
Ability to self-manage and be an independent member within the larger project team
Understands how to visualize and present complex data
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