PreSales Solutions Consultant helping businesses utilize WhatsApp - first platform. Conducting product demos and managing customer queries effectively in a hybrid work environment.
About the role
- Technical Solution Specialist at Euna Solutions supporting Enterprise Customer Programs. Engaging in customer implementations and configurations for the Euna Grants Powered by AmpliFund platform.
Responsibilities
- Support Enterprise Customer Program needs
- Provide support for customer specific configurations, troubleshooting, and implementation requests
- Translate customer requirements into configured objects
- Tracks and documents application of configuration requirements
- Supports customer implementations
- Augment Enterprise Customer Programs team resources for customer projects
- Review and validate project-related configurations
- Educate teams on the software
- Support Customer Support needs
- Interact with cross-functional teams in adherence to processes and to drive towards corporate goals
Requirements
- Strong attention to detail with proven analytical and problem-solving skills
- Experience with issue/defect tracking and change management tools
- High degree of comfort with technology and CRM tools
- Proficient in understanding written requirements, including use cases, supplementary specifications, and requirements traceability
- Ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
- Proficiency at managing and prioritizing several client accounts and deadlines simultaneously
- Ability to self-manage and be an independent member within the larger project team
- Understands how to visualize and present complex data
- Competent in MS Office
- Experience in SaaS product platform
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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