Senior Architect in AI Solutions Architecture at Travelers Insurance. Designing scalable and impactful AI systems while collaborating with technical and business teams.
About the role
- Senior Solutions Architect at Harvey.ai integrating technical solutions for enterprise customers. Collaborating with market and success teams to solve client queries and drive product alignment.
Responsibilities
- Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients.
- Address and resolve customer queries related to security, architecture, AI technology, and platform integration.
- Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
- Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform.
- Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.
- Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.
- Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.
- Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.
Requirements
- Proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teams
- Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences
- Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering
- Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments
- A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates
- Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries
Benefits
- Health insurance
- Flexible working hours
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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