Senior QA Architect at Stefanini developing quality assurance strategies and mentoring QA teams across software projects. Collaborating with multidisciplinary teams to ensure software quality.
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Hybrid Associate Manager, Quality Assurance
Posted 5 months ago
About the role
- Associate Manager, Quality Assurance leading testing lifecycle for Taco Bell Voice AI program. Collaborating with cross-functional teams to ensure end-to-end quality in voice-based agents.
Responsibilities
- Develop and maintain QA test plans, use cases, and test scripts for voice and AI agents
- Conduct manual and automated testing across staging and production environments
- Execute smoke tests, regression tests, and edge-case evaluations for new features
- Test agent responsiveness, intent recognition, and fallback handling
- Identify, report, and track issues related to speech-to-text, LLM responses, and system integration
- Collaborate with AI Engineers and MLEs to reproduce, triage, and resolve bugs
- Contribute to automation strategy and tooling improvements (e.g., Playwright, pytest, custom LLM test harnesses)
- Maintain structured QA documentation, version history, and release gating protocols
- Support QA data collection and tagging for agent tuning and evaluation
Requirements
- 3+ years in Quality Assurance roles, preferably testing real-time or AI-based systems
- Experience with test planning, bug tracking, and QA documentation tools (e.g., TestRail, JIRA, Confluence)
- Strong attention to detail and understanding of UX-centric testing principles
- Basic scripting skills (e.g., Python) for data-driven testing or automation
Benefits
- 4 weeks’ vacation PLUS holidays
- sick leave
- 2 paid days to volunteer at the cause of their choice
- dollar-for-dollar matching gift program
- generous parental leave
- competitive benefits including medical, dental, vision and life insurance
- 6% 401k match
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