Hybrid Associate Manager, Financial Services Operations Support

Posted 2 weeks ago

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About the role

  • Establish & lead collaborative relationships between customers and the SS&C organization
  • Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
  • Educate customers on implementing our products and services
  • Analyze, anticipate, and identify customer needs and recommend innovative solutions
  • Complete system change requests
  • Research and resolve any system issues reported by customers
  • Leverage extensive in-house training programs for industry knowledge and product expertise
  • Mentor & lead less experienced associates
  • Establish work priorities, plan projects, and ensure timelines are met
  • Prepare status reports for customers
  • Coordinate face-to-face meetings with customers onsite and at their location
  • Ensure contractual obligations are achieved
  • Assist in onboarding new customers as they transition to SS&C's industry leading solutions

Requirements

  • Bachelor’s degree and 3+ years of client facing work-related experience required ideally in financial services, with a preference for experience in transfer agency.
  • Excellent written and verbal communication skills
  • Problem solving and numerical reasoning skills; ability to analyze data and take action
  • Career oriented, highly motivated, and self-starting individual
  • Ability to work in a fast paced, team environment
  • Efficient time management with strong organizational skills
  • Ability to quickly learn and adapt to new systems, processes, plans, and programs
  • Proficiency using tools such as Word, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel a plus
  • Must be willing to work on site a minimum of 6 days/month

Benefits

  • Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

Job title

Associate Manager, Financial Services Operations Support

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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