IT employee providing 1st and 2nd level support via centralized ticket system. Collaborating with regional clusters in Germany and managing user accounts in Microsoft environments.
About the role
- Associate role in IT Infrastructure Operations managing core infrastructure services for a corporate IT department. Responsibilities include system reliability monitoring and IT service support tasks.
Responsibilities
- Perform routine tasks such as log reviews, patch verifications, hardware checks, and inventory updates.
- Assist in monitoring and reporting basic system metrics (CPU, memory, disk usage).
- Support ticket handling for first-line infrastructure incidents and requests.
- Document system configurations, operational procedures, and user instructions.
- Participate in scheduled maintenance activities and learn change control processes.
- Observe and begin applying ITIL-based practices (incident, change, asset).
- Shadow senior team members to gain exposure to real-time troubleshooting and resolution.
- Begin learning infrastructure tools (e.g., VMware vSphere, basic Linux/Windows commands).
Requirements
- Bachelor’s degree in progress or recently completed in IT, Computer Science, or related field.
- Basic understanding of computer systems, hardware components, and operating systems.
- Introductory knowledge of Windows and/or Linux environments.
- Familiarity with IT concepts such as networking, storage, and virtualization (can be theoretical).
- Willingness to learn command-line interfaces and basic scripting concepts.
- Good communication and collaboration skills.
- Proactive attitude and attention to detail.
- Bachelor’s degree in progress or recently completed in IT, Computer Science, or related field.
- IT-related coursework, internships.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Remote IT Helpdesk (Call Center Agent) providing comprehensive customer support through inbound and outbound calls while troubleshooting issues and supporting LabCorp eProducts.
Senior IT Administrator responsible for hybrid IT infrastructure at an innovative precision surface finishing manufacturer in Germany. Focus on Microsoft 365 optimization and cloud transformation.
Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
Senior Audit Manager at Truist leading a team of Quantitative Auditors. Responsible for complex technical audit assessments and risk management of financial models.
Audit Manager overseeing the execution of audits within the Internal Audit team at Synchrony. Assessing risk management practices and controls to ensure compliance and effectiveness.
IT Specialist managing day - to - day technology operations for a global team at Jeeves. Supporting hardware, software, and internal tools in a hybrid role based in Bogotá.
Providing technical support for managed IT clients remotely and on - site at client offices. Work with a hybrid model alongside a team to maintain client satisfaction and technical resolutions.
Providing IT support for gastronomy in 1st & 2nd level support. Collaborate with clients on technical solutions and system configuration.
Electrical CAD Designer responsible for developing electrical models and drawings for modular MEP assemblies. Collaborating with engineers to ensure integrated designs for data center projects in hybrid work environment.