Administrate investigation and compliance files, including opening and closing files, recording evidence, and logging activities.
Support investigations and compliance reviews by analyzing information.
Conduct bi-weekly disciplinary checks of other regulators websites.
Conduct interviews and research, take statements, inspect records, and document evidence in an admissible manner and in accordance with the standards of fairness.
Prepare investigation reports, file summaries and draft correspondence.
Respond to complainants, licensees, and other parties verbally and in writing, explaining Council’s jurisdiction and action taken in regard to a compliance review or investigation.
Liaise with Council staff, and legal counsel.
Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
Assist other investigators, compliance officer, or managers as required
Requirements
Minimum two years of experience in a similar capacity
Experience in insurance and/or financial services, and investigation experience is an asset
Conflict resolution and negotiation skills
Proficiency in MS Office desktop applications (Word, Excel, PowerPoint)
Demonstrated analytical and good judgement skills
Excellent oral and written communication skills
Excellent organizational skills and attention to detail
Ability to work with several concurrent tasks, and the flexibility to work with changing priorities and deadlines
Ability to obtain information and establish rapport
Insurance or financial services education and experience is an asset
Benefits
comprehensive health and dental plan
Work-life balance
Hybrid work environment (work from office/primary residence in BC)
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