EH
Elevance HealthSenior Portfolio Manager
Portfolio Manager Senior overseeing complex project portfolios, ensuring alignment with budget objectives and operational goals at Elevance Health.
About the role
- Support the Debt Recovery and Rent Arrears team day-to-day operations
- Coordinate activities of the offshore team, ensuring daily tasks and targets are met
- Monitor the team's adherence to the rent arrears chase cycle and internal SLAs
- Act as a point of contact for escalations and workflow bottlenecks, resolving or escalating as appropriate
- Maintain operational reports and performance dashboards to support decision-making
- Ensure all processes and communications comply with UK Residential Rent-Based (RRB) regulations and company policies
- Support the audit and quality assurance process by conducting regular checks on offshore team outputs
- Identify compliance risks and flag non-adherence to leadership in a timely manner
- Assess training needs for both onshore and offshore teams and collaborate with the Learning team to design and implement training programs
- Provide coaching and mentoring to ensure consistency and excellence in service delivery
- Analyse performance data to identify trends, areas for improvement, and root causes of inefficiencies
- Contribute to the creation and implementation of continuous improvement strategies and propose/pilot process optimisations
- Gather feedback and provide actionable insights to improve the customer journey, particularly for landlords
- Work closely with Lettings teams to ensure alignment in customer communications and issue resolution
- Support initiatives that aim to increase customer satisfaction and reduce arrears
- Promote a positive team culture that fosters collaboration, ownership, and accountability
- Contribute to employee engagement strategies and initiatives, particularly for offshore team members
- Consistently operate within and demonstrate LRG company values
Requirements
- Demonstrable experience in customer service roles with a focus on issue resolution and communication
- Proven experience in managing or coordinating offshore or remote teams
- Strong organisational and multitasking skills, with keen attention to detail
- Familiarity with rent arrears processes and chase cycles
- Understanding of UK RRB compliance and regulatory requirements
- Data-driven mindset with the ability to interpret and present operational data
- A proactive, problem-solving approach with a continuous improvement mindset
- (Desirable) Experience within the property management, lettings, or housing industry
- (Desirable) Knowledge of relevant systems used in the lettings or debt recovery environment (e.g., CRM systems, arrears management tools)
- (Desirable) Experience working in regulated or compliance-heavy environments
Benefits
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Award winning training and development programmes
- Tailored training and development programmes at all levels
- Supportive and collaborative team environment
- Competitive base salary
- Quarterly and yearly awards
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Option to purchase an additional 5 days holiday per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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