Quality Assurance Analyst II ensuring quality in digital applications for TheIncLab. Independently plans and executes testing for assigned features, collaborating with development and product teams.
About the role
- Quality Analyst managing process automation within the Quality Management System at Fidelity. Collaborating with internal and external partners to ensure operational quality and efficiency.
Responsibilities
- The Quality Analyst, Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers’ expectations
- The Quality Analyst combines business knowledge, technical expertise, and operational quality methodology to ensure the business can reach its efficiency
- Working with internal and external partners to understand an existing process, design and detail an automated solution, coordinate development and testing activities and deliver the process into the production environment
- Collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process
- The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements
Requirements
- Minimum of 0-2 years of experience in a processing or quality review role
- A Bachelor's degree or equivalent experience, preferably in Computer Science, Information Technology, Information Systems or Engineering
- Experience with task automation (RPA) tools (Blue Prism, Power Automate, Excel Macros) preferred
- Ability to write SQL queries to extract data from relational databases
- Experienced in process design and analysis
- Experienced in using process improvement tools and techniques
- Financial Services experience preferred
- Using critical thinking skills and analysis to solve and present recommendations for process improvements
- Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials
- Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative.
- Ability to make critical decisions with little to no supervision, work well autonomously and work cross-functionally within the broader quality team
- Effective communication, both verbal and written.
Benefits
- Fidelity will not provide immigration sponsorship for this position
- Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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