The Quality Analyst, Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers’ expectations
The Quality Analyst combines business knowledge, technical expertise, and operational quality methodology to ensure the business can reach its efficiency
Working with internal and external partners to understand an existing process, design and detail an automated solution, coordinate development and testing activities and deliver the process into the production environment
Collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process
The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements
Requirements
Minimum of 0-2 years of experience in a processing or quality review role
A Bachelor's degree or equivalent experience, preferably in Computer Science, Information Technology, Information Systems or Engineering
Experience with task automation (RPA) tools (Blue Prism, Power Automate, Excel Macros) preferred
Ability to write SQL queries to extract data from relational databases
Experienced in process design and analysis
Experienced in using process improvement tools and techniques
Financial Services experience preferred
Using critical thinking skills and analysis to solve and present recommendations for process improvements
Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials
Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative.
Ability to make critical decisions with little to no supervision, work well autonomously and work cross-functionally within the broader quality team
Effective communication, both verbal and written.
Benefits
Fidelity will not provide immigration sponsorship for this position
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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