Lead Business Strategy Analyst at USAA collaborating with business leaders to enhance member service experiences. Utilizing analytics and strategic foresight to improve member satisfaction and value.
About the role
- Analyst I monitoring applications at Accelya, simplifying airline financial processes. Utilize monitoring tools for issues, trends, and data analysis in a 24/7 environment.
Responsibilities
- Taking Care of Digital Operations Center as a DOC Analyst.
- You will be primarily responsible for monitoring our applications, 24x7.
- Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.
- You will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
- If there is any error in Trends and analysis need to report to production and development teams.
- Understanding data traffic and user logs.
Requirements
- A Bachelor's degree in Computer Science, Computer Applications, Information Technologies, Data Analytics, or a related field – or equivalent work experience.
- Ideal candidates will have a background or strong interest in data analysis.
- A genuine enthusiasm for learning new technologies and growing within the IT support domain.
- Solid problem-solving skills with the ability to identify, diagnose, and resolve basic technical issues.
- Excellent verbal and written communication skills, with a customer-focused mindset and a commitment to quality service.
- Ability to collaborate effectively within a team and communicate with users of varying technical backgrounds.
- Proficiency in Microsoft Excel is essential – including the use of formulas, data visualization (charts), and analytical functions.
- A background in programming or scripting is preferred and will be considered an asset.
- Familiarity with monitoring and analytics tools such as DataDog, Sumo Logic, Power BI, Tableau, or similar platforms is a plus.
- Must be willing to work a rotating shift schedule, including weekends and holidays, to support 24/7 operational coverage.
- Previous experience in an IT support or customer service role is a plus.
- Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools.
- Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP.
- IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Factoring Analyst verifying client documentation, onboarding, and managing collections in banking sector. Requires 3 - 8 years of relevant experience and offers hybrid work schedule.
Corporate Analyst in a rotational program gaining experience in Product Management, Digital Marketing, and Analytics. Join Uline, a leading distributor in shipping and packaging materials, and fast - track your career.
Compensation Analyst II at Dairyland supporting compensation administration and implementation. Conducting salary surveys, market analyses, and ensuring compliance with compensation practices.
Quality Analyst at Ford Motor Company focusing on continuous improvement and compliance. Collaborating across functions to drive customer satisfaction and uphold quality standards.
Sustainability and Safety Analyst supporting directors in driving environmental ambitions and zero - harm culture. Collaborating with Health & Safety professionals across EMEA to promote sustainability practices.
Analista de Reconciliation Jr. at BNY managing investment fund reconciliations in Brazil. Contributing to asset position reconciliations, governance support, and internal controls.
Credit Analyst III analyzing borrower’s industry information and financial condition for NBT Bank. Completing due diligence and preparing comprehensive financial analysis documents with limited oversite.
Cost Performance Analyst collaborating with stakeholders to manage costs and performance in retail supply chain. Developing cost estimation models and ensuring financial control targets are met.
Program Cost Analyst at Moog focusing on financial and schedule performance. Develops integrated plans and supports Earned Value Management System to improve execution.