Administrative Analyst at Sandvik focusing on efficiency and organization in services processes for mining and construction. Collaborating on tasks related to financial data and operational analytics.
About the role
- WFM Analyst providing operational forecasts and capacity management for Concentrix. Collaborating with teams on re-forecasting and strategic client meetings in a hybrid work environment.
Responsibilities
- Fornecer previsões intradiárias, semanais e mensais para as operações
- Gerenciar plano de capacidade para operações
- Fornecer estudos de dimensionamento
- Apoiar analistas I, II e representantes nas suas tarefas
- Trabalho junto às operações para entrega de re-forecast e novas projeções
- Participar de reunião estratégica com clientes e gerentes
Requirements
- Experiência como Analista WFM/Planejamento Pl ou Sr de no mínimo 12 meses
- Vivência em Call center
- Conhecimento de ferramentas de Workforce
- Dimensionamento, processo de capacity, faturamento
- Superior cursando ou concluído na área de Administração/Exatas
- Perfil flexível e adaptação a diversos cenários com senso de criatividade e inovação
- Disponibilidade para atuar no modelo híbrido
Benefits
- VT
- VR 22,15 ao dia
- plano de saúde e odontológico após experiencia
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