Senior Product Strategy Analyst shaping product strategy by analyzing market trends and competitive landscape at NetDocuments. Collaborating cross - functionally to drive product and business strategies forward.
About the role
- Atuar com a gestão de relacionamento B2B em saúde, mantendo satisfação e eficiência. Responsável por SLA, indicadores e interconsultas com parceiros.
Responsibilities
- Você será responsável por conduzir o relacionamento com hospitais, empresas e parceiros B2B.
- Atuará na jornada pós-venda, garantindo a satisfação dos parceiros.
- Acompanhamento de indicadores de SLA, agendamento de interconsultas e facilitação do encaminhamento de pacientes.
- Sua missão é assegurar uma experiência fluida, previsível e de alta qualidade para os parceiros corporativos da ViV.
Requirements
- Organização e disciplina de follow-up, com orientação a metas e prazos
- Ensino superior completo (Área da Saúde, Administração ou áreas correlatas)
- Experiência prévia em pós-vendas, customer success ou relacionamento B2B (preferencialmente em saúde, seguros ou serviços complexos)
- Forte capacidade de comunicação e empatia com perfis técnicos e executivos
- Domínio básico de Excel
- Experiência com CRM (HubSpot, RD, Salesforce ou equivalente)
Benefits
- Contratação CLT, jornada com remuneração compatível com mercado.
- Formato híbrido (presencial em Flamengo RJ e home office parcial).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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