Provide technical support for SiteMinder products in the APAC region. Build customer relationships through exceptional support via phone, chat and other channels.
About the role
- Business Analyst role ensuring systemic client needs in Brasília. Engaging in detailed requirements analysis and hybrid collaboration with clients three times a month.
Responsibilities
- Garantir o atendimento as necessidades sistêmicas do cliente
- Entender o processo e negócio do cliente
- Detalhar os requisitos que compõem o projeto, dentro do prazo, escopo e custo previstos em negociação comercial
- Atuação híbrida, 3 vezes no mês no cliente em Brasília
Requirements
- Graduação concluída na área de TI
- 3 anos de experiência comprovada em TI
- Residir em Brasília ou Região
- Certificação CPRE - (Certified Professional for Requirements Engineering)
- Conhecimento nas ferramentas GID, RDNG e ClearCase
- Experiência na análise de sistema de alta plataforma (mainframe), com integração em sistemas cobol e DB2
- Pró atividade, capacidade de trabalho em equipe, capacidade de autogerenciamento e tomada de decisão, capacidade de comunicação
Benefits
- Não especificado
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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