Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Customer Service Analyst ensuring quality customer service while managing transportation operation solutions. Role involves communication in Spanish for Latin America clientele.
Responsibilities
- Realizar atendimentos aos clientes por telefone e e-mail, portal e canais digitais.
- Registrar corretamente as solicitações nos sistemas da Argus.
- Acompanhar as demandas de ponta a ponta.
- Acionar áreas internas para garantir a solução da demanda.
- Seguir os prazos definidos nos SLAs.
- Apoiar a resolução de dúvidas sobre produtos e serviços.
- Organizar e priorizar atendimentos.
- Garantir a qualidade do atendimento e a satisfação do cliente.
- Participar de treinamentos e contribuir com sugestões de melhoria.
Requirements
- Ensino Superior completo
- Domínio do espanhol para atendimento a clientes da América Latina
- Conhecimentos em Excel ou Power BI
- Experiência em atendimento ao cliente
Benefits
- Assistência médica
- Vale refeição
- Conexa Saúde (plataforma de saúde digital)
- Assistência odontológica
- Clube de descontos
- Day off no aniversário
- Convênio com Universidades
- Wellhub (Gympass)
- Psicologia Viva (sessão com psicólogo)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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