Product Owner overseeing the delivery of compliance case management products at Western Union. Collaborating with cross - functional teams and managing sprints to enhance customer experience.
About the role
- FCRM Analyst supporting operational oversight and control function in financial crime risk management. Coordinating with business partners, analyzing data, and managing risk-related matters.
Responsibilities
- Provide FCRM research, evaluation, operational, reporting and/or analytical support in oversight, advisory services and control function to business (FCRM) partners, in a timely manner
- Co-ordinate requests to and from, business (FCRM) partners
- Assist in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
- Recommend responses to enterprise FCRM Program questions and immediately escalate any sensitive issues according to departmental procedures
- Analyze data and draw conclusions to meet program health reporting requirements
- Analyze emerging trends pertaining to regulatory changes, reporting or other departmental functions and provide recommendations to enhance or rectify FCRM related gaps, issues and enhancements
- Proactively identify matters requiring additional review, escalation, and liaise with appropriate staff to resolve, as appropriate
- Coordinate tracking and reporting of FCRM function initiatives and programs
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
- Acquire and apply expertise in the FCRM discipline, provide guidance, assistance and direction to other FCRM partners
- Identify, recommend and effectively execute standard practices applicable to the FCRM discipline
- Keep abreast of emerging issues, trends, and evolving regulatory requirements
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Adhere to internal policies/procedures and applicable regulatory guidelines
- Coordinate with other FCRM partners and compliance partners to ensure consistence in the application of FCRM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your function and the bank, both internally and/or externally
- Grow knowledge of the business, related tools and techniques
- Independently perform activities from end to end
- Require advanced understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas
- Manage ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues
- Interpret and administer policies, adopts and implements business process improvements
Requirements
- Undergraduate degree or equivalent work experience
- 3+ years experience
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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